TERMS AND CONDITIONS 約定條款
1. Refund Policy
Once the term has started, tuition fees are non-refundable. Refunds will only be considered if a valid medical certificate is provided, and the illness results in an absence of more than three consecutive weeks. The administration fee is non-refundable.
一旦學期開始，學費恕不退還。僅在提供有效的醫療證明且因病連續缺課超過三周的情況下，方可申請退款。報名行政費不予退還。
2. Class Size & Cancellation
A minimum of 6 students is required to start a new class. If a class is cancelled due to insufficient enrolment or an unforeseen circumstance, a pro-rata refund will be issued.
新開課程每班最低開課人數為六人。若報名人數不足或不可抗力因素取消課程，將按比例退費。
Teacher Replacement
If a teacher leaves during the term due to unforeseen circumstances and a suitable replacement is arranged, classes will continue as normal and no refund will be given.
若任課老師因不可控因素於學期中途離職，本中心將安排適當人選接任，課程照常進行，恕不退費。
4. Weather-Related Cancellations
If classes are cancelled due to adverse weather conditions in accordance with government safety guidelines, no refund or makeup classes will be provided.
若因惡劣天氣、依據政府安全指引而取消課程，將不予補課或退款。
5. Class Transfers
If learners wish to change to a different class, subject to space availability and approval from the centre. Any difference in tuition fees or textbook costs must be paid.
若學員想更換班級，須經中心批准並視班級人數狀況而定。需補齊差額學費及教材費用。
6. Behaviour & Conduct
The school has zero tolerance for discrimination, bullying, or inappropriate behaviour. We aim to teach, inspire, motivate, and care for all students in a respectful learning environment. Any student (child or adult) displaying such behaviour may be asked to leave the school. If you have concerns, please speak confidentially with a teacher or the centre head.
本中心嚴禁任何形式的歧視、霸淩或不當行為，致力於在尊重的環境中教學、啟發與關懷每位學生。如有違反，中心有權終止其就讀資格。如有任何疑慮或投訴，請與教師或校長私下溝通。
7. Receipts & Refund Processing
Refunds (if applicable) will only be processed upon presentation of the original enrolment receipt. Please retain your receipt for the duration of the course.
所有退款申請必須出示原始報名收據，請務必妥善保管收據，直至課程結束。
8. Declaration
I agree to abide by the regulations of the Centre and confirm that the information I have provided is accurate. I have read and understood the terms and conditions, including the refund policy. I also understand that the Centre reserves the right to change tutors, reschedule, cancel, or combine classes if necessary.
我同意遵守本中心的規定，並確認我所提供的資訊正確無誤。我已閱讀並瞭解所有條款與退費政策。我也明白，在必要時中心有權更換教師、重新安排課程、取消或合併班級。
9. Privacy Notice
The information you provide will be kept securely and used solely by the Taiwan Centre for Mandarin Learning – Chinese Learning Paradise, Kent, U.K. It will not be shared with any third parties for marketing, sales, or any other unrelated purposes. 您所提供的個人資料將由英國肯特的臺灣華語學習中心 - 華園中文學校 妥善保存，僅供中心內部使用。您的資料絕不會在任何情況下提供給協力廠商機構作為行銷、銷售或其他無關用途。
